Frequently Asked Questions

Please contact our Customer Care Team at with your Order ID. We’ll get back to you shortly.

We do not exchange items at the moment.

All products sent as a gift cannot be returned or changed once the order has been shipped.

Please Email our Customer Care Team at with your Order ID and we’ll get back to you as soon as possible.

Unfortunately, this will not be refunded.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Horticult has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or fix it. Please contact Customer Care Team at within 48hrs of receipt along with your name, Order ID, and any images you can provide of the faulty item(s).

Since they are perishable, we do not accept return of plants.