Frequently Asked Questions

Unfortunately due to variables involved in procuring the products we currently are unable to offer next day delivery.

At present we do not accept orders for delivery outside of India.

Our packages are normally delivered across India within five to 10 business days. You will receive an SMS from our delivery partner after collection of the parcel from our office with an approximate date of delivery. While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer. There may also be situations (including poor weather conditions, local delivery delays, etc.) which result in delayed delivery. For changes and updates, please make sure to check your account’s "Order Tracking" page.

We ship our products to more than 16,400 pin codes across India. During checkout, enter your pin code to confirm if delivery is possible to your current location.

You can track your order from our "Order Tracking" page. Just enter your Order ID to get real time updates on your package.

Bluedart will aim to send you an SMS on the day of delivery. If you are not in the premises, they will attempt to deliver the package on two other days and keep the package for a total of 6 days from its arrival date at their store before returning the package to the pick-up location. You can contact Bluedart’s customer support team with your Order ID on their TOLL FREE NUMBER 18602331234 if you have any questions about their delivery.

If you are not on location at the time of delivery, the delivery executive will call you. At that time, you can request the parcel to be delivered to a neighbour’s house or at the security booth of the apartment complex. After confirmation about the same, the shipment will be handed over to the concerned person after taking the signature and contact number of the person to whom the parcel is handed over.

To do so, you will need to place separate orders. For tax and invoicing reasons, we cannot service split deliveries.

Shipping charges will depend on the size of your order and the location. The charges will be included in your order details during the checkout process.

Currently, we do not accept Cash On Delivery.

All our products are carefully packed in appropriately-sized cardboard boxes. Our boxes for plants, bonsai and terrarium are custom-designed and tested to ensure your plants reach you safely and in good health. We believe in eco-friendly and sustainable packaging practices thus minimising usage of single-use plastics in our packaging. Depending upon the size and nature of the order, we currently use freight or overland services to deliver products to you.

You can modify your shipping address only before an order is shipped. Email our Customer Care Team at support@horticult.co with your Order ID and the new shipping address. If the location is changed to a different city or region, there may be additional charges that need to be paid before we ship it to the new address.

You can change or cancel your order before it is shipped by our partners.