Frequently Asked Questions
Contact our Customer Care Team by sending an email to support@horticult.co with your order details. We’ll get in touch with you shortly.
Take a picture of the package and email it to support@horticult.co along with your order details. We’ll get in touch with you shortly.
You can track your order from our "Order Tracking" page. Just enter your Order ID to get real time updates on your package.
You can change your order before it is shipped by our partners.
You can modify your shipping address only before an order is shipped. Email our Customer Care Team at support@horticult.co with your Order ID and the new shipping address. If the location is changed to a different city or region, there may be additional charges that need to be paid before we ship it to the new address.
Once your order is placed, an SMS and email will be sent to notify you.
You can cancel your order before it is shipped by our partners.
We apologise for the inconvenience. Please Email our Customer Care Team at support@horticult.co with your Order ID and we’ll get back to you as soon as possible.
On certain occasions, different products in your order may be shipped at different times. If you have not received confirmation of this, please email our Customer Care Team at support@horticult.co with your Order ID.